Privacy Policy

1.0 Privacy Policy

1.1 At the Financial Compensation Service, we try to keep the data we collect to a minimum, but running a website comes with a few added extras we need to cover to ensure you know just what happens with your data. 

This policy sets out how the Financial Compensation Service uses and protects any information that you give when you us this website. 

The Financial Compensation Service is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 

For the purpose of the Data Protection Act 1998 (the Act), the data controller is ARB Group Ltd, Merlin House, Langstone Business Park, Newport, NP18 2HJ registration number ZA270065. 

This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site. 

1.2 Cookies

Use of the website means that we collect ‘cookies’ from your session.

We will ask your permission to collect cookies when you first enter the site (a bar will drop down at the top). If you are not happy with us collecting this information you should avoid the website, or call the Financial Compensation Service to obtain our services without this information being taken automatically.

This data is collected anonymously, and features things like:

• Your location by country and city

• What device you are using (mobile/desktop etc)

• What you did on the website (which buttons you clicked, what you might have read)

• How you found the website (Google, Facebook, an advert)

• How you left the website (what was the last thing you looked at)

We use this information simply to try and tweak our website to give you a better user experience – make sure pictures and information are in the right place, make sure our clients can find us when they need us, and ensure they get exactly what they came for.

2.0 Data

2.1 How we use your data

Most data collected anonymously via cookies is used in bulk to make sure our website is performing at its best for you and our other users – it’s about behaviour and how people use the site and doesn’t relate to you specifically.

2.2 Data you input into the website

Throughout the Financial Compensation Service there are a number of opportunities to contact us, request a call-back or begin the claims process. By giving us information such as your name, telephone number, email address and investment type, you are giving your consent to receive a phone call from our company, and to receive occasional marketing emails and contacts.

2.3 Data Protection

Any data you provide over the telephone is taken in accordance with the Data Protection Act.

At present, the Financial Compensation Service has no plans to sell your data to a 3rd party, and you will be notified of any changes to this effect with the option to “opt out” before any information is passed on.


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